All packages under 2kg are sent via Royal Mail and packages over 2kg are sent via courier.
Parcels
All products except Bulk Play Sand
FREE – UK Mainland ONLY
Usually 2-3 working days, Royal Mail 2nd Class (or other Courier for larger items)
Next day Delivery (Order before 12pm)
Additional £10.00 per consignment
UK Other (inc. NI, Channel Islands, Scottish Islands, Scottish Highlands, ROI etc)
Additional charge of £19.75 per parcel (up to 20kg weight per parcel) please contact us here before you order
Note: Some Scottish postcode prefixes i.e AB, DD, IV, KW, PA, PH may also be subject to an additional delivery charge for items over 2kg. We will contact you to arrange this.
Pallets
Bulk Play Sand – 750kg, 25 x 15kg & 50 x 15kg
Kerbside delivery only. You are responsible for conveying product from the kerb side drop off. Any re-deliveries due customer error will incur a re-delivery £40.00 charge.
FREE – UK Mainland ONLY
72 hours – minimum (9am-5pm slot)
1 hour specified time slot
Additional £20.00
Please note: this is not always guaranteed depending on current stock levels, but we will do our best and we will call you to confirm your order. Access required for a lorry.
Returns Policy
We accept returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. The buyer is responsible for return postage costs.
Please note the following exceptions to our return and refund policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original product packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please email fun@rainboweco.co.uk
Please note: The customer is liable for the cost of shipping if they are unable to receive their item and it is returned to us by the courier. We will happily refund for the cost of the product if it is returned in its original condition.
